Another Night in Yuppie Hell

So this past Friday, some friends that work for a huge communications company wanted to go out for drinks (again) in the Perimeter area (again!). Not my speed, but I don’t have much time left to see them. We ended up going to the new location of Eclipse di Luna in the growing hellish blob of strip malls and condos. Just when I think that area’s gotten so crowded they can’t possibly fit anymore in, they squeeze in another set of bars or apartment homes.

Anyway, our friend had obtained a table for 20 people at about 6:30PM and I arrived a little after 7. I sat down, had a drink, chatted for a few minutes, and ordered some tapas as soon as the server came around. We waited what seemed to be the normal amount of time to wait in a busy restaurant during the dinner rush, and casually enjoyed our food…

…Until the Manager came around to let us know that dinner time was over and we needed to get up and leave. No, we were not being rowdy, no one was visibly drunk, and we didn’t harass any employees. Supposedly, the Manager had told our friend that she needed the table free for a large party that had reservations at 8. I let her know, as someone with years of restaurant management experience, that this was bullshit.

It is pretty easy to see that 20 people will not be able to eat, drink, and be merry within the span of 1.5 hours. It just doesn’t work that way. Not to mention the fact that she never made the “deal” with our friend that she said she’d made. In any event, we paid and left, convening outside to pick the next spot…which to my chagrin ended up being another bar across the strip mall. A little while later, I walked a friend out to her car and happened to see that there was no one sitting at the table we’d been forced to vacate, and no one was waiting up front. (No I wasn’t stalking them – I really did see this by coincidence.) Perhaps the reservation party didn’t show up, or maybe the Manager just flat-out lied.

Either way, the experience left a really bad taste in my mouth (overriding the rather pleasant taste of the food) and we all vowed never to return. If you want good food in yuppie hell, this is the place. If you want to be treated with respect, don’t waste your time.

1 Comment so far

  1. michael obrien (unregistered) on July 27th, 2006 @ 12:03 am

    Thanks for sharing this story. It’s great to get a large group of friends together for a night of dinner, drinks, and fun, and expect a nice atmosphere to host such an occasion. I understand your frustration with bad customer service. When you bring that much business into a place, you should expect a certain level of service, and this behavior is unacceptable. Thankfully we now have a forum to share this information with each other.

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