Good Comcast Experience
Sure, it’s fun to complain about Comcast and certainly they ask for it a lot. So, in the interest of fairness, I thought I should mention that I just had a good Comcast experience. I called up with the distinct purpose of degrading my cable service (from 2 premium channels to 1) and get rid of that stupid channel guide that they send every month. I was prepared for a fight or a discussion about why I should keep them (and I would be kept screaming “I want to quit the Channel Guide!”). Instead, the customer service rep answered with “How can I make your day wonderful?” And I told her and she said okay, it’s done. And that was it. No fight, no greater discussion, no attempt to suck me in to some horrible deal that they pressure you into. It was, all in all, a pleasant experience.
It is amazing when a company has such a bad reputation that it’s noteworthy when you have a good experience.
You’d think with all the competition they are now facing, they’d have figured out a long time ago that customer service is important. But that’s not in a cable company’s DNA.
A good Comcast experience? I had one rather recently too — a very cheery and peppy woman on the other end helped walk me through some Internet issues I was having and didn’t try to immediately schedule a technician to come out between 8am and 8pm.